After doubling in size over the past two years, Vonage senior leaders have decided to take a more aggressive push to improve the customer service available to their more than 2.6 million subscribers.
founder and CEO of Vonage, Jeffrey Citron, admits that the rapid growth of the company, it is difficult to keep the consumer demand for support services. Citron said :.
"We grew up very, very quickly, and along the way as a business few things got out of hand"
One of the most tangible improvements for Vonage subscribers will have a new support system for routing to the calling customer who will try to channel incoming calls to support slots with representatives available. Vonage had already routed calls to the nearest supporting cebter whether their support reps were available that could lead to long call wait time in the occupied areas.
Vonage We commend their actions to further improve the customer support despite their strong leadership position in the VoIP market for consumption.
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